Questions & Answers
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CONTACT INFORMATION
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Shopping Information
Delivery charges for orders from the Online Shop?
- Delivery charges vary depending on the destination and the weight of the package. You can view the exact charges at the checkout before finalizing your order.
How long will delivery take?
- Delivery typically takes between 15-60 days, depending on the destination and the shipping method chosen. You will receive a confirmation email with an estimated delivery date once your order is shipped.
What exactly happens after ordering?
- After you place an order, you will receive an order confirmation email. Your order will then be processed and shipped, at which point you will receive a shipping confirmation with a tracking number.
Where can I view my sales receipt?
- You can view and download your sales receipt by logging into your account and navigating to the "Order History" section. Your receipt will be available there for all your past purchases.
How do I add a gift receipt to an order?
- To add a gift receipt, simply select the "Gift Options" during checkout and choose the "Gift Receipt" option. You can also include a personalized message if you wish.
How long do I have to return an order?
- You have 30 days from the date of delivery to return your order. Please refer to our return policy for more details on the process and conditions.
Payment Information
How is the recipient reimbursed?
- The recipient will be reimbursed through the original payment method used for the purchase, typically within 7-10 business days after we receive and process the returned item.
Can I be reimbursed through the original payment method?
- Yes, you can be reimbursed through the original payment method. The reimbursement will be processed once we receive and confirm the return of the item.
Can the country receiving the shipment be different than the country of purchase?
- Yes, it is possible to ship to a different country than the one where the purchase was made. However, please be aware of potential customs duties and taxes that may apply.
How can I return an item?
- To return an item, please contact our customer service to initiate the return process. You will be provided with return instructions and a return shipping label.
Will I receive the same product that I see in the picture?
- Yes, we strive to ensure that the product you receive is exactly as shown in the pictures on our website. However, slight variations may occur due to lighting or screen settings.
Will you restock items indicated as “out of stock?”
- We will restock items as quickly as possible. You can sign up for notifications on the product page to be alerted when the item is back in stock.
Orders and Returns
Delivery charges for orders from the Online Shop?
- Delivery charges vary depending on the destination and the weight of the package. You can view the exact charges at the checkout before finalizing your order.
How long will delivery take?
- Delivery typically takes between 15-60 days, depending on the destination and the shipping method chosen. You will receive a confirmation email with an estimated delivery date once your order is shipped.
What exactly happens after ordering?
- After you place an order, you will receive an order confirmation email. Your order will then be processed and shipped, at which point you will receive a shipping confirmation with a tracking number.
How long does the delivery take and how much does it cost?
- Delivery times range from 15-60 days, and the cost is calculated based on the destination and the weight of the package. You can find the exact cost at the checkout before finalizing your order.
Which browser is best to use the site?
- Our site is optimized for the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using one of these browsers for the best experience.
How do I subscribe to the newsletter?
- To subscribe to our newsletter, scroll to the bottom of our homepage and enter your email address in the "Subscribe to Our Newsletter" field. You will then receive updates on promotions, new products, and other news.